22bet Terms and Conditions

1.1 — Purpose and Scope of the Document

These Terms serve as a legally binding agreement between you ("user") and the 22bet platform ("platform", "site") governing the use of the platform and all its services. These Terms are specifically drafted for users residing in Bangladesh and are presented in English.

22bet provides sports betting, casino games, live casino and other entertainment services. These Terms apply equally to each of these services.

For more detailed information about 22bet, the company's background and the nature of its operations, please visit our About Us page.

1.2 — What Accepting the Terms Means

From the moment you complete registration on the site, you acknowledge that:

• You have read and understood these Terms in full.
• You voluntarily and knowingly agree to comply with these Terms.
• You are at least 21 years of age and are legally able to participate in such activities.
• You are aware of the applicable laws in Bangladesh and are making this decision of your own judgment.

2.1 — Registration Requirements

To open an account at 22bet, the following conditions must be met:

• Each individual may open only one account. Opening more than one account by the same person is strictly prohibited.
• The name, address, date of birth and other information provided at registration must be accurate and complete.
• An account opened with incorrect or false information may be cancelled at any time.
• Account login details (username and password) must be kept strictly confidential and must not be shared with any third party.

2.2 — Account Security

You are solely responsible for all authorised and unauthorised activity on your account. Any unauthorised access to your account must be reported to 22bet support immediately. Giving or selling your account login details to anyone else is strictly prohibited. You are advised to change your password regularly and to use a strong password.

3.1 — Identity Verification Process (KYC)

22bet may request documents to verify a user's identity at any time. These documents may include:

• A scanned copy of a National ID Card (NID) or passport.
• A utility bill or bank statement as proof of current address.
• Documents proving ownership of the payment method used.
• A recent photograph of the person if required.

The withdrawal process may be temporarily suspended until verification is complete. 22bet reserves the right to close an account if correct information is not provided.

4.1 — Deposit Rules

The following methods are available for deposits at 22bet: bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank).

4.2 — Withdrawal Conditions

Withdrawals may only be made to the same payment method used for the deposit. Identity verification on the account must be completed before a withdrawal can be processed. If there is an active bonus on the account, withdrawals are not permitted until the wagering requirement for that bonus has been met.

If a withdrawal is held up or delayed for any reason, contact 22bet via live chat support — the support team is available 24 hours a day, 7 days a week in both Bengali and English.

5.1 — Welcome Bonus

The 22bet welcome bonus is a 150% bonus on the first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 25 times the bonus amount — meaning the bonus funds must be wagered 25 times before they can be withdrawn.

For example: a deposit of ৳1,000 earns a bonus of ৳1,500, giving a total balance of ৳2,500. Before withdrawing the bonus, ৳1,500 × 25 = ৳37,500 must be wagered.

5.2 — General Bonus Rules

• A welcome bonus applies only once per account.
• If a bet placed with a bonus is cancelled or refunded, it will not count towards the wagering calculation.
• If an attempt is made to take advantage of bonuses through multiple accounts, all associated accounts will be cancelled.
• 22bet reserves the right to change the terms of bonus offers at any time.
• Other ongoing offers, including VIP cashback, are subject to their own terms, which are published on the relevant page.

6.1 — Sports Betting

The following rules apply when placing bets on cricket, football and other sports at 22bet:

• A confirmed bet cannot be changed or cancelled; however, the "Cash Out" feature may be used where available, subject to its own terms.
• If evidence of match-fixing or manipulation of any event outcome is found, the bets concerned will be declared void.
• In the case of multi-bets, if not all selections are correct, the entire stake will be lost.
• 22bet reserves the right to void bets placed at incorrect odds displayed due to a system error.

6.2 — Casino and Live Games

Each casino game and live casino game has its own RTP (Return to Player) and rules. The rules for each game are available in detail in that game's information section. The result recorded on the game provider's server is final. If a game is left incomplete due to a technical issue, the stake for that round will be refunded.

7.1 — What Is Not Permitted

The following activities are strictly prohibited on the 22bet platform:

• Operating multiple accounts with the intent to abuse bonuses or circumvent bonus conditions.
• Selling, transferring or renting an account to a third party.
• Exploiting technical vulnerabilities or bugs in the platform to gain an unfair advantage.
• Attempting to gain unauthorised access to another user's account.
• Using the platform for money laundering or any unlawful financial transaction.
• Using automated software, bots or scripts to place bets or play games.
• Colluding with other users to fix outcomes.

Involvement in any of the above prohibited activities will result in account cancellation and the associated balance may be forfeited.

8.1 — Platform Liability Limits

The 22bet platform makes reasonable technical efforts to ensure uninterrupted service. However, the platform will not be liable for the following:

• A bet or game being left incomplete due to an internet connection failure or a problem with the user's device.
• Delays or errors caused by problems with third-party software or services.
• Loss arising from a user sharing their own account details with another person.
• Force majeure events — such as natural disasters or national infrastructure failure.

8.2 — Gaming Risk

Online betting and gaming carry an inherent financial risk. Users participate having voluntarily accepted this risk. The platform is not obliged to compensate for any money lost. Only bet with money whose loss would not affect your daily life.

9.1 — Grounds for Suspension

22bet may suspend or close an account without prior notice in any of the following circumstances:

• Breach of these Terms.
• Providing false information during identity verification.
• Evidence of participation in prohibited activities.
• Suspicious financial transactions on the account.
• Instructions from a legal authority.

9.2 — Account Closure at the User's Own Request

Any user may close their account at their own wish. To do so, they must contact the support team via live chat or email. Before the account is closed, the user will be given the opportunity to withdraw any balance remaining, but any active bonus funds will be cancelled.

10.1 — Commitment to Informed Play

22bet believes that betting and gaming are a form of entertainment — not a source of income. We therefore encourage users to play in an informed and controlled manner. Read the 22bet Responsible Gaming Guidelines to review your own betting habits.

The platform offers several self-control tools, such as setting deposit limits, taking a temporary break, and voluntary self-exclusion. Contact the support team to use these features.

11.1 — Use of Personal Information

Personal information collected at registration and during use of the services is used solely for account management, identity verification and improving service quality. 22bet keeps all data secure using SSL encryption technology. For details on how data is collected, stored and processed, please see the site's Privacy Policy.

11.2 — Sharing Information with Third Parties

Your personal information is not sold or shared with any third party except where required by law. Limited information necessary for payment processing may be shared with bKash, Nagad or the relevant financial institution. Personal information is not provided to any advertising organisation.

12.1 — Process and Effectiveness of Changes

22bet reserves the right to amend these terms at any time. For significant changes, users will be notified in advance by email or through the site. Continued use of the platform after any changes will be considered acceptance of the new terms.

If you have any questions about these terms or find anything unclear, contact the 22bet support team via live chat or email ([email protected]). For general queries, you can also visit the Frequently Asked Questions section — many common topics are answered there in detail.