22bet Privacy Policy
22bet gives the highest priority to protecting users' personal information. This policy describes what information is collected, how it is used, and what your rights are.
Table of Contents
Introduction and Scope
This privacy policy applies to all users of the 22bet platform's services. It takes effect from the moment you visit the 22bet website, create an account, or use betting or casino services.
22bet believes that a user's personal information belongs to that user. We use that information only for specific purposes, in specific ways, and with complete transparency. By reading this document you will understand our responsibilities and commitments regarding your information.
Before accessing and using any 22bet services, users are advised to read the Terms and Conditions carefully, as the terms stated there complement this privacy policy.
What Information Is Collected
22bet collects two types of information from users — information provided directly and information collected automatically.
2.1 Information Provided Directly
The following information is collected during registration and account management:
- Full name, date of birth, and nationality
- Email address and mobile number
- Residential address
- Government-issued ID details for identity verification (NID or passport number)
- Payment information — bKash, Nagad, Rocket, Upay, or bank account details
- Transaction history and amounts
2.2 Automatically Collected Information
When you use 22bet, certain information is collected automatically through technical means:
- Device type, operating system, and browser information
- IP address and connection location (at country or region level)
- Site visit time, session duration, and details of pages visited
- Information collected through cookies and similar tracking technologies
- Betting and gaming activity logs
2.3 Information Received from Third Parties
In some cases we may receive additional information through third-party verification services or payment providers — for example, information received from identity verification agencies or fraud prevention services.
Purpose of Information Use
22bet uses collected information only for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and maintaining accounts
- Login security and identity confirmation
- Processing deposits, withdrawals, and transactions
- Managing bonuses and promotional offers
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Complying with anti-money laundering (AML) regulations
- Monitoring and reporting suspicious activity
3.3 Customer Support
Our support team uses the necessary information to resolve user issues and answer questions. Conversation history may be retained while providing service through 24/7 live chat and email support.
3.4 Service Improvement
- Analyzing user experience to improve the platform
- Identifying and resolving technical issues
- Planning new features and services
3.5 Communication and Notifications
The contact information provided is used to send important account notifications, transaction confirmations, and relevant offers. You can stop receiving marketing messages at any time.
Information Storage and Security
22bet follows internationally recognized technologies and methods to protect users' information.
4.1 Encryption and Secure Connections
All data is transferred encrypted using SSL (Secure Socket Layer) technology. Sensitive information such as passwords and payment details is always stored in encrypted form.
4.2 Access Control
Only authorized personnel may access users' personal information, and only when required for a specific task. A record is kept of all access.
4.3 Data Retention Period
Information is retained for as long as the account is active and for as long as required afterward to meet legal obligations. Transaction information is generally retained for up to five years.
Sharing Information with Third Parties
22bet does not sell users' personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
The minimum necessary information is shared with trusted third-party service providers for payment processing, identity verification, fraud prevention, and technical infrastructure management. All such partners operate under strict confidentiality agreements.
5.2 Legal Obligations
Information may be provided to the relevant authorities in the case of a court order, government investigation, or legal obligation. Such disclosure is always done within the bounds of the law and with the greatest effort to protect users' interests.
5.3 Business Changes
In the event of a company merger, acquisition, or other significant business change, user information may be transferred as part of the assets. Users will be notified in advance in such circumstances.
Cookies and Tracking Technology
22bet uses cookies and similar technologies to operate the website. Cookies are small data files stored on your device.
6.1 Essential Cookies
These cookies are essential for maintaining login status, verifying security tokens, and enabling basic platform functions. Normal site operation is not possible without them.
6.2 Functional Cookies
These cookies are used to remember your preferences and settings (such as language selection), so you do not have to set them up again each time you visit the site.
6.3 Analytical Cookies
User behavior is analyzed to understand how much different parts of the site are being used and to improve services. This information is collected in aggregated and anonymous form.
6.4 Cookie Control
You can delete cookies or block new ones at any time from your browser settings. Keep in mind, however, that disabling certain cookies may limit the functionality of the site.
User Rights
22bet respects every user's right to control their own information. You have the following rights:
7.1 Right to Access Information
You may ask at any time what information we hold about you. A copy of that information will be provided to you within a set timeframe.
7.2 Right to Correct Information
If you believe that stored information contains an error, you may request a correction. Our support team will correct it as soon as possible.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, information that must be retained to meet legal obligations will fall outside this request.
7.4 Right to Object to Data Processing
You have the right to object to marketing communications or certain types of data processing. You can exercise this at any time by notifying 22bet's support team in writing.
7.5 Right to Portability
You have the right to receive your personal information in a structured, readable format. Contact customer support to use this facility.
Protection of Minors
All 22bet services are strictly for persons aged 21 or older. Personal information of minors (under 21) is not collected and they are not permitted to create accounts.
Age is verified at the time of registration and additional identity verification may be requested in cases of doubt. If a minor's information is accidentally collected, it is deleted immediately and the associated account is closed.
22bet's detailed guidelines on responsible gaming are available on the Responsible Gaming page, which also includes advice for parents.
Policy Changes
22bet reserves the right to update this privacy policy at any time. If significant changes are made, users will be notified by email at their registered address or a clear notice will be posted on the site.
Continuing to use the site after changes means you are giving consent to the updated policy. It is therefore recommended that you visit this page regularly to stay up to date with the current version of the policy.
You can also visit the About Us page to learn more about 22bet.
Contact Us
For any questions, comments, or requests regarding this privacy policy, contact 22bet's support team. We provide support in both Bengali and English.